Zezamii

Zezamii Assist

Structured delivery and support that fits your property operations

Professional Support

More than just technology

Implementing a security or permissions system requires more than just technology—it needs to reflect how your property operates day to day. Our structured delivery model ensures each site is clearly configured, properly documented, and supported through ongoing adjustments.

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Delivered by Zezamii or Certified Partners

Zezamii Assist keeps your setup aligned with operational reality over the long term. It's structured, flexible, and designed to grow with your needs—helping you maintain control over your access solution without relying on patchwork fixes or ad-hoc workarounds.

Structured implementation aligned with operational reality
Reduced risk of configuration errors and security gaps
Faster time to value with proper setup from day one

Key Benefits

Ongoing optimization as your property needs evolve
Clear escalation paths for issue resolution
Professional support without vendor lock-in

What Support Includes

Comprehensive support covering every aspect of your security solution implementation and ongoing management

Site Planning & Credential Logic Alignment
Ensures permissions and device behaviour match how your property is actually used.
Property layout analysis
Access flow mapping
Permission rule design
Operational alignment
Device Coordination & System Configuration
Structured setup for locks, gateways, and platform settings.
Hardware installation coordination
Gateway configuration
Platform setup
Device testing and validation
Admin Onboarding & User Group Setup
Ensures the right roles are in place with clear platform use from day one.
Administrator training
User role configuration
Permission group setup
Platform orientation
Integration Planning & Mapping
Links Zezamii to systems like ACS and PMS without disrupting operations.
System compatibility assessment
Integration roadmap
Data migration planning
Operational continuity
Defined Escalation Pathways
Clear process for resolving issues, from frontline queries to technical support.
Support tier structure
Issue classification
Response time commitments
Resolution tracking
Ongoing Support & Lifecycle Updates
Keep permissions, devices, and integrations aligned as your site evolves.
Regular system reviews
Software updates
Configuration adjustments
Performance optimization

Our Delivery Approach

A structured, phased approach that ensures successful implementation and long-term success

1
Discovery & Planning
Understanding your property operations and security requirements
Site assessment
Stakeholder interviews
Requirements gathering
Solution design
2
Configuration & Setup
Implementing the platform to match your operational reality
Platform configuration
Device provisioning
Integration setup
Testing and validation
3
Training & Handover
Ensuring your team is confident and capable with the new system
Administrator training
User onboarding
Documentation handover
Go-live support
4
Ongoing Partnership
Continuous support and optimization as your needs evolve
Regular check-ins
System updates
Performance monitoring
Enhancement planning

Flexible Support Options

Choose the level of support that matches your operational needs and internal capabilities

Essential Support

Basic setup assistance and documentation for self-managed implementations

  • • Platform configuration guide
  • • Email support
  • • Documentation access

Professional Support

Comprehensive implementation support with ongoing optimization

  • • Full implementation support
  • • Training and onboarding
  • • Regular system reviews
  • • Priority support access

Enterprise Support

Dedicated support team for complex, multi-site implementations

  • • Dedicated support manager
  • • Custom integration support
  • • 24/7 critical issue response
  • • Strategic planning sessions

Ready to get started with professional support?

Let's discuss your property security requirements and design a support approach that fits your operational needs.

Schedule ConsultationContact Support Team